The digital world is a crowded arena. Competition is more fierce than ever as businesses of all shapes and sizes are competing to have their voice heard.
So how do you give yourself the best chance of standing out? Essentially, this comes down to knowing exactly what your goals are, who your audience is, and what the most effective ways of getting their attention are. To help you out, here are six simple digital marketing tips to consider.
1. KNOW WHAT YOU’RE MARKETING FOR
For SMEs, the decision to invest in brand awareness or lead generation can be a tricky one. Building brand awareness is about increasing the size of your audience over time, while lead generation is about quickly capturing the interest of a select group of potential customers. Ideally, the two should work together to reinforce the overall digital marketing strategy, as both are crucial to moving a business forward.
That said, there are times when focusing more on brand awareness is important – especially when a business is just starting out. Building brand awareness is a great way to lay the groundwork for lead generation. And an increase in quality leads means an increase in sales.
2. KNOW WHAT YOUR AUDIENCE WANTS AND THE JTBD
For many brands and businesses today, there’s a greater push to be customer-centric and focus on user experience. Naturally, this has lead marketers to think about new ways to put the needs of the customers at the heart of decision-making.
One framework making waves is the Jobs to be Done theory (JTDB). Essentially, the theory is about focusing on the circumstances that happen in customers’ lives, and developing innovative content – such as articles, videos or quizzes – that answer the problems they face. So it’s less about what functionally motivates them, but more about what emotionally motivates them.
When it comes to improving the appeal of your business, it’s worth thinking about the jobs that are causing headaches in your customers’ lives, then creating content that will immediately solve their problem, therein positioning yourself as a thought leader.
3. USE SEO TO UNDERSTAND YOUR AUDIENCE
SEO should be a top priority for your business. It’s a long-term and cost-effective investment that allows you to become more visible on search engines. It helps generate traffic, build revenue, increase brand awareness, and ultimately, drive sales.
By using SEO best practices, you can tap into a search engine’s data to see what desired customers are searching for. When you’re armed with this kind of information, you can create targeted campaigns and maximise your online presence through the three pillars of SEO – onsite optimisation, content marketing, and link acquisition.
4. TEST YOUR OPTIONS AND OPTIMISE CAMPAIGNS
Customers are in more places than ever before, often at the same time. So it’s important to understand that no digital marketing strategy is set in stone or will work every time. When it comes to creating a campaign, there are many digital marketing channels to consider, from email marketing and PPC advertising, to organic social media marketing and SEO.
Understanding what your options are will depend on your business’s goals, budget, audience, and area of expertise. But no matter what strategy you decide on, you’ll need to test and measure the results. Doing this will allow you to optimise what works and cut out what doesn’t.
For example, if you’re running Facebook ads targeting two different audiences and one is achieving better engagement than the other, it’s better to allocate more of your budget on the performing ad. You can even use your learnings from the data to create new ads that are similar to the performing ad.
5. LEARN HOW TO MANAGE YOUR TIME EFFECTIVELY
Juggling multiple projects a day? You’re not alone. From SEO to social media, digital marketing often feels like one task after the other. But if you feel like you’re stretching yourself thin, here are few tips to consider:
Plan your marketing strategies out
Split your tasks into urgent vs. important and prioritise accordingly. You could even use a time management tool to make things easier.
Know when to say “no”
It’s a simple yet powerful word. Before committing to tasks, take time to think about what’s important, and only say “yes” if you know you can do it properly.
Know your limits and play to your strengths
It might take a little while to get the balance right, but once you do, make sure you stick to it. Don’t forget there’s no harm in delegating.
6. USE DATA TO MONITOR THE SUCCESS OF THE CAMPAIGN
Content discovery is constantly changing, especially when it comes to mobile. As businesses need to go where their customers are, digital marketing campaigns are often spread across many channels. While the results can be cost effective and engaging, how do you know if your campaign has been successful?
Using data is a simple method. For example, 88% of Australians aged 65 and over using social media are on Facebook. So if your content is targeting this demographic you’re more likely to find success with Facebook advertising compared to email marketing.
The beauty of digital campaigns is that you’ll be able to extract data from your efforts, whether that’s tracking the amount of hits on your website, or the number of shares you get on social media. Before you look at the data, just make sure you’ve identified the right metrics to measure.
If you’re wondering how to use social media for small business, look no further than these 11 essential tips to get started.
Article written by: Christina Newberry
11 essential social media tips for business
1. Start with a plan
Social tools are easy to use and you can get started with organic posts for free. That might make it tempting to dive in and just start posting. But like every good business strategy, using social media for small business success needs to start with a good plan.
Without a plan, you have no clear goal for what you’re trying to achieve. That means there’s no way to measure your results. Take the time to create a social media plan right upfront. This ensures that all your social efforts support specific business goals.
Research the competition. How are your competitors using social media? While you don’t want to copy them, learning from what others have done is a great way to reduce your learning curve. A competitive analysis can help you learn what’s working and what’s not for other businesses like yours.
Conduct a social media audit. If you’re already using social media, now’s the time to take a step back and evaluate your existing efforts. As part of your audit, look for impostor accounts that may be stealing your online thunder. We’ve got a easy-to-use social media audit template to walk you through the process.
Find inspiration. You’ve looked at what your competitors are doing online, but what about other businesses? Take inspiration from the success of businesses in all industries. Where can you find these success stories? Head to the business section of most social networks and you’ll find useful case studies. It’s also a great idea to ask existing followers what they want to see more of, then give them exactly what they ask for.
Create a social media calendar. A social media calendar helps you post the right content to the right social channels at the right time. It should include a plan for your content mix. Try starting with the 80-20 rule. Use 80% of your content to inform, educate, or entertain your audience. Use the other 20% to promote your brand or sell your products.
2. Decide which platforms are right for you
Don’t make assumptions about where your audience spends their time online. Your instinct might tell you that if you’re targeting millennials, you should skip Facebook and focus on Instagram and Snapchat. But the data shows that 84% of millennials still use Facebook.
For example, take a look at these two posts from Prada, one on Facebook, and one on Instagram:
On the surface, the posts look identical. But they use different types of social media marketing ecommerce strategies. While the Facebook post links to a campaign page, the Instagram post uses Instagram shopping to allow people to purchase the featured bag with just a couple of clicks.
3. Know your audience
One reason using social media for business is so effective is that you can micro-target your audience. But first, you need to understand who your audience is.
Start by compiling data on your current customers. Then, dig deeper with social media analytics. You’ll start to develop a solid picture of who’s buying from and interacting with you online.
Imperfect Foods gained important audience insights with Pinterest’s interest targeting. The company sells produce boxes filled with “ugly” fruits and vegetables. This food is perfectly good for eating, but it doesn’t meet the visual standards required for sale in grocery stores. Without these produce boxes, the food would be wasted.
When they first started using Pinterest ads, Imperfect Foods targeted obvious keywords like “sustainability” and “healthy eating.” Then, they discovered that their target audience was also interested in finance.
They used that insight to drive new creative concepts. They started to talk about the money-saving side of reducing food waste, rather than just the environmental benefits.
4. Expand your audience
Once you have a clear picture of who your audience is, you can revisit your social media plan. It’s time to look for ways to reach more people just like them.
The UK clothing brand Never Fully Dressed was selling successfully in its home market. They already had a good sense of who their customers were in the UK.
When the brand was ready to expand internationally, they used lookalike audiences based on their top customers to reach new potential customers in Europe, North America, Asia, and South Africa.
They tested ads on Facebook and Instagram, including both News Feed and Stories. They found that the ads that had performed best in the UK also performed best internationally. Their audience understanding meant their creative remained effective when they expanded beyond their original target group.
You can also use social media to drive new customers to your local business. For example, Hootsuite geo-search streams can help you monitor and respond to local conversations about your business and build relationships with other local businesses in your area.
5. Build relationships
The unique benefit of social media marketing for small business is that it allows you to talk directly to customers and followers. You can build relationships over time, rather than asking for a sale upfront.
More than 40% of digital consumers use social networks to research new brands or products. Part of that discovery is getting to know who you are as a brand and what you stand for.
When people engage with your organic content or ads, it’s a great idea to engage back. This helps to build trust and form a loyal following. As fans share and like your content, you rise in the social algorithms and gain new, free, exposure. You also nurture relationships that can develop into sales over time.
For example, Erin Barrett (aka Sunwoven) has a dedicated fan base of 111,000 on Instagram. The South Carolina-based weaver is very interactive with her followers, responding to every compliment and question.
Engaging with this maker on Instagram allows people to feel like they know and trust her before they invest in one of her pieces. And when she launches mini-pieces at highly attainable price points, they sell out in a flash.https://www.instagram.com/p/Bw4-GGQntLf/embed/captioned/?cr=1&v=13&wp=717&rd=https%3A%2F%2Fblog.hootsuite.com&rp=%2Fsocial-media-tips-for-small-business-owners%2F#%7B%22ci%22%3A1%2C%22os%22%3A1976.2950000585988%7D
Facebook Groups are another great way to build community and brand loyalty.
For example, the New York Times Podcast Club Facebook Group is “a book club for podcasts.” With more than 31,000 members, the group establishes the NYT as a go-to source for information beyond breaking news. It also motivates members to listen to the selected podcasts each week, helping to prevent listener drop-off.
You can also build relationships with other entrepreneurs and influencers in your niche. Think your business is too small to work with influencers? Micro-influencers (starting with 10,000 followers) can be effective for establishing brand trust. As a bonus, they are often well within the budget range of smaller brands.
Bonus: Get a free social media strategy templateto quickly and easily plan your own strategy. Also use it to track results and present the plan to your boss, teammates, and clients.Get the template now!
6. Share compelling visuals whenever you can
People have come to expect social posts to include a visual component.
Instagram, Pinterest, and Snapchat, in particular, are visual-first networks. If your content doesn’t look good, no one will stop scrolling to read what you have to say. But even tweets benefit from a good graphic. Twitter itself says, “The single simplest thing you can do to get more attention to your Tweets is to add an image or GIF.”
Not sure your brand lends itself to great visuals? If Heinz Ketchup can get in on a photo-based meme, there’s surely no stopping you.https://platform.twitter.com/embed/index.html?creatorScreenName=ckjnewberry&dnt=true&embedId=twitter-widget-1&frame=false&hideCard=false&hideThread=false&id=1196525281961488386&lang=en&origin=https%3A%2F%2Fblog.hootsuite.com%2Fsocial-media-tips-for-small-business-owners%2F&theme=light&widgetsVersion=ed20a2b%3A1601588405575&width=550px
For service businesses in particular, great imagery can be a bit of a challenge. But every business can tell its story through photos and videos. Maybe you can showcase your company culture with images from inside your office.
Deutsche Bank used Snapchat to showcase the experiences of two of its interns. This gave potential employees an inside look at what it might be like to work for the company.
Or maybe you can use photos of your customers to highlight how they use your service.
Another option is to use stock photos. There are plenty of free, high-quality photos online that you can use in your social posts.
We’ve compiled a list of 25 free stock photo sites you can use to find images. Just make sure you stick to using appropriately licenced stock photography (like you’ll find on the sites in our list). Using random images you find online is definitely not okay and can get you in some serious trouble.
The sheer number of social media marketing options for small business might seem overwhelming—but you don’t need to do it all. It’s more important to create quality content on a couple of key channels than it is to have a presence on every single network.
Above all, be sure that your social posts offer value. If all you do is pitch and sell, there’s very little motivation for people to follow you. Remember, social marketing is all about building relationships. Be human. Be honest. Post great content.
This is important, and you can’t fake it. According to a survey from Stackla, 86% of consumers say authenticity influences which brands they like and support.
You can’t do it all, and there’s no reason to try. Reach out to your audience in the places where they’re already spending time online. Focus on using one or two social channels really well, at least to start. Once you’ve got those mastered, you can build from what you’ve learned and expand your efforts.
8. Use the right tools
The secret to using social media effectively is to take advantage of tools that automate or simplify much of the work. There are loads of tools to help boost your productivity. That means you can start using social media for business without having a full-scale social media team.
Here are some of our favorites:
Engagement management. Social media is not a broadcasting system—it’s a way to engage with customers and fans. Social media management tools like Hootsuite can help you centralize all mentions and messages directed at your company in one dashboard. Then you can respond and engage without having to log into each of your individual social media accounts.
Analytics. Getting all of that information in one place can help you get a better picture of your social efforts overall. Brandwatch allows you to create in-depth reports. Hootsuite Insights provides a great overview of how well you’re capturing the conversation in your space.
Graphics. If you’re having trouble creating eye-catching images for your posts, turn to tools that will help get the job done. VSCO, Piktochart, and Canva are some of our favorites. You can find more photo-editing tools in our post on how to edit Instagram photos.
Content curation. It can be a struggle to come up with new content to share every day. Content curation is the art of sharing quality posts from others (with credit, of course). It can be a great way to provide value for your followers and keep them engaged. Tools like BuzzSumo and Pocket can help you find and organize content to share. You can find more content curation tools in our beginner’s guide to content curation.
9. Monitor and respond to all relevant social media conversations
We’ve already talked about the importance of responding to people who post comments or questions on your social properties. But there’s more to social engagement than that.
You need to be aware of the conversations that are happening about your business elsewhere online and respond where appropriate. This is known as social listening, and we’ve created a whole guide on how to use social listening for your business.
10. Schedule your content to free up more time for engagement
We talked about creating a social content calendar way back at the beginning of this article. Once you have that calendar in place, you can create your social posts in advance and use scheduling tools to post them automatically at the right time.
This allows you to dedicate one block of time per day or per week to creating your social content. It’s much more effective than letting social posting take you away from other tasks throughout the day.
11. Track and refine your performance
As you implement your social strategy, it’s important to keep track of what works and what doesn’t. You can then fine-tune your efforts and improve results. The analytics tools mentioned above give you a great picture of your social efforts and can help track whichever metrics matter most to you.
Once you have an idea of how your strategy is working, it’s time to start looking for ways to improve. Using A/B testing, you can make small changes that boost your success over time.
No matter the size of your business, social tools can help you better connect with your audience, reach new potential customers, and increase awareness of your brand. If the possibilities seem overwhelming, start small.
Remember: you don’t need to do it all. Take a focused approach. Start with one or two key networks and build your social media marketing efforts over time.